Frequently Asked Questions

Quinovic Rolleston is an independently owned franchise within the Quinovic group, New Zealand’s largest residential property management company. We are based in Rolleston.

Quinovic Rolleston is a specialist residential property manager that manages properties for our clients throughout the Selwyn District of Canterbury. We do not manage commercial properties or sell real estate.

Yes, Quinovic Rolleston is an independent part of Quinovic New Zealand.

Quinovic Rolleston serves all of the Selwyn district from our offices in Rolleston, which are conveniently located near the Rolleston Town Centre.

Yes, Quinovic Rolleston manages residential rental properties throughout Selwyn, including the wider Rolleston area and as far away as Darfield.

Collecting and entering property profile data. Collecting and entering Owner profile data. Recording and responding to owners’ specific instructions. Preparing and discussing the Management Contract. Preparing a rental marketing plan in consultation with owners. Taking calls in response to advertisements. Taking calls in response to advertisements. Making appointments and showing prospects through. Reviewing marketing plans with owners in light of market response. Processing Applications & calling referees. Negotiating, preparing and signing Tenancy Contracts. Collecting and lodging bonds. Collecting Rents. Daily monitoring of rents & rent arrears. Following appropriate procedures with tenants whose rent falls behind. Carrying out regular inspections. Photographing & posting on website items of interest to owners identified during inspections. Photographing & posting on website items of interest to owners identified during inspections. Specifying remedial work needed for properties below inspection standards. Reporting remedial work to tenants and owners. Following up on that remedial work. On Call 24/7 for emergency maintenance callouts. Renegotiating and extending tenancies where appropriate. Directly crediting rental proceeds into Owner-nominated bank account. Preparing and disseminating monthly financial statements, maintenance and tenancy reports. Making available on the website up-to-date financial, maintenance and tenancy information. Comprehensive End of Year Reporting in preparation for owners’ tax returns. Reviewing rental levels at regular intervals. Terminating and overseeing the end of tenancies as appropriate. Conducting final inspections. Managing Bond claims and refunds. Overseeing the presentation of the property for re-tenanting. Providing advice to owners on the state of the rental market. Providing advice to owners on how their property can best be presented to that market.

Quinovic Rolleston is an owner-operated residential property management business based in central Rolleston, right in the heart of Selwyn. As part of New Zealand’s largest property management company, we combine local knowledge and personal service with the systems, support and resources of a well-established national brand. This helps us manage your property efficiently, keep finances well organised and provide clear, reliable reporting.

Yes, Quinovic Rolleston can manage my property if I live outside Rolleston or overseas. The majority of our clients do not live locally, and they choose us because we are specialists in managing properties for people who live elsewhere.

You can call us on 03 983 1199, visit us at 6B Kidman Street, Rolleston, or contact us at rolleston.enquiries@quinovic.com

Yes, you can book a rental appraisal for your property with Quinovic Rolleston. Please call us on 03 983 1199, visit us at 6B Kidman Street, Rolleston, or contact us at rolleston.enquiries@quinovic.com.

A property manager in Rolleston provides a very large range of services to owners of rental homes throughout the Selwyn District. At Quinovic Rolleston, we only manage residential property and are the local rental experts.

You should use a property manager for your Rolleston rental property because each rental you own is a business and should be expertly managed as such. Quinovic Rolleston is available 24/7 for emergencies. We are up to date with the latest relevant legislation. We take dealing with maintenance and tenancy issues off your hands. And we ensure the rent is paid.

When choosing a property manager in Canterbury, you should look at the size of their rental portfolio. Ask if they run a trust account and how long their staff have been with them. Enquire about their process for after-hours support, and how often you get paid. Check their process for tenant selection and tenant management.

Yes, Quinovic Rolleston can easily take over management from another property manager.

Yes, Quinovic can easily take over the management of a property that already has tenants.

Yes, with the rapid development of Rolleston, we are frequently asked to manage new-build rental properties.

The rental income your Rolleston property could attract depends on a range of factors, including the number of bedrooms, its age, and condition.

Yes, to get a rental appraisal in Rolleston, please contact us on 03 983 1199, visit us at 6B Kidman Street, Rolleston, or contact us at rolleston.enquiries@quinovic.com.

A rental appraisal by Quinovic Rolleston includes a walk-through of the property, followed by a written appraisal of the current market rent for similar properties in the area.

We calculate the rental value of properties in Rolleston by assessing current listings, bond lodgements to Tenancy Services over the prior 6 – 12 months, and a review of our own portfolio.

We charge 8.5% of the weekly rent plus GST, which is in line with other property managers throughout New Zealand.

Collecting and entering property profile data. Collecting and entering Owner profile data. Recording and responding to owners’ specific instructions. Preparing and discussing the Management Contract. Preparing a rental marketing plan in consultation with owners. Taking calls in response to advertisements. Taking calls in response to advertisements. Making appointments and showing prospects through. Reviewing marketing plans with owners in light of market response. Processing Applications & calling referees. Negotiating, preparing and signing Tenancy Contracts. Collecting and lodging bonds. Collecting Rents. Daily monitoring of rents & rent arrears. Following appropriate procedures with tenants whose rent falls behind. Carrying out regular inspections. Photographing & posting on website items of interest to owners identified during inspections. Photographing & posting on website items of interest to owners identified during inspections. Specifying remedial work needed for properties below inspection standards. Reporting remedial work to tenants and owners. Following up on that remedial work. On Call 24/7 for emergency maintenance callouts. Renegotiating and extending tenancies where appropriate. Directly crediting rental proceeds into Owner-nominated bank account. Preparing and disseminating monthly financial statements, maintenance and tenancy reports. Making available on the website up-to-date financial, maintenance and tenancy information. Comprehensive end-of-year reporting in preparation for owners’ tax returns. Reviewing rental levels at regular intervals. Terminating and overseeing the end of tenancies as appropriate. Conducting final inspections. Managing Bond claims and refunds. Overseeing the presentation of the property for re-tenanting. Providing advice to owners on the state of the rental market. Providing advice to owners on how their property can best be presented to that market.

There are several ways that we can help you maximise the return from your Rolleston investment property, including suggesting ways you can add value to your property, maintaining it to a high level, and recommending the best locations to buy a rental investment.

Finding good tenants is a superpower at Quinovic Rolleston. We get three references and a credit check. We also have many years of experience, and we have developed a reliable sixth sense about people.

We advertise rental properties in Rolleston and Selwyn on Trade Me, and on our own website. We also send emails containing our current listings to large businesses and government departments in the area who might be looking for quality staff accommodation.

We carry out three reference checks. Ideally, they are from ex-landlords, but if they are not available, we will contact the applicant’s employer and people who have known them for at least two years.

From the date a property is listed to signing up a new tenant usually takes 2 to 4 weeks in Rolleston.

If your rental property is vacant, we will find you a new tenant.

We take immediate action if a tenant falls behind on their rent. If the payment has not been received by 10am the day after it is due, the tenant is sent a reminder. If payment still hasn’t been received by the end of that business day, they are sent a letter giving them 14 days to pay. If payment is not received, we begin the process to recover the debt and evict them from the property.

If a tenant damages your rental property, it is their responsibility to fix it to a professional standard.

We inspect a property one month after the new tenants have moved in and then, if that’s satisfactory, we move to quarterly inspections.

We visit the property and inspect it inside and out, taking photographs. We then produce a written document that records the state of the property on the date of the inspection.

Yes, you will receive a written document with photographs that document the state of the property on the date of the inspection, supported by maintenance recommendations to keep your property in good condition.

With your permission, we will organise repairs and maintenance for your rental property. Emergency maintenance and repairs will be carried out immediately. All other repairs are subject to discussion.

We will action emergency repair and maintenance work immediately, and then let you know what needs to be done to rectify the problem. All other non-emergency work will be discussed with you prior to any action being taken.

A member of the team is available 24/7, so any after-hours urgent repair work will be done immediately. We have a large database of reliable tradespeople who will respond rapidly to after-hours call-outs.

The legal requirements landlords in Rolleston need to meet are Healthy Homes Compliance, the Residential Tenancies Act, and compliance with your property’s insurance policy.

Yes, all rental properties in Rolleston are required by law to meet Healthy Homes Standards.

We will suggest a third-party assessment which will tell you exactly what is required to make your property Healthy Homes compliant.

Through our regular inspections, we will ensure that your property remains in Healthy Homes-compliant condition. We will identify if any repairs or maintenance is required, and then, after consulting you, organise the work to be done.

If your tenant repeatedly fails to pay their rent, there is a prescribed Tenancy Services process that we will follow to recover the arrears, or terminate the tenancy if necessary.

Yes, part of our role as your property manager is to help with tenancy disputes and Tenancy Tribunal applications.

Yes, a landlord is entitled to charge a pet bond.

To end a tenancy, the tenant must give 21 days notice, and the landlord must give a minimum of 42 days notice. The exact length of a landlord’s notice period depends on the reason for the termination of the tenancy.

Rolleston is the population centre of Selwyn, the fastest-growing region in New Zealand, making it a very good location for a rental property. The infrastructure is excellent, and the Selwyn region is perfect for family life.

Yes, we recommend that everyone who is interested in buying an investment property in the Selwyn area contact us for advice on the best place to buy.

Yes, we can give you a rental appraisal off the plans for new-build properties in Rolleston.

You should contact us at Quinovic Rolleston as soon as your bank requests a rental appraisal for your investment loan application.

Before advertising it for rent, it should be clean and tidy – in other words, in the condition you would expect it to be in after a tenant hands it back to you.

All the properties we currently have for rent are on our website here.

To apply for a rental property in Rolleston that’s managed by Quinovic Rolleston, simply click on the button on the listing for the property you like on our listings.

You will need three references, preferably from past landlords or property managers, and any other background information that might support your application.

You will need to pay a bond of four weeks, and if you have a pet, an additional two weeks’ bond. You will also need to pay one week’s rent in advance.

Yes, but you will be required to pay the additional pet bond that’s equal to two weeks’ rent.

Just give us a call on 03 983 1199,

Our phone is answered 24/7, so if you need an emergency repair, call us on 03 983 1199.

When you give us notice that you want to end your tenancy, we’ll send you a cleaning checklist and inform you of the amount of your final rent payment. We will conduct a final property inspection, and if that is satisfactory, we’ll arrange to have your bond released and returned to you.

To get your rental bond back, make sure the property is clean and tidy, and in the state it was in when you moved in. If all is satisfactory, we will arrange to have your bond refunded by Tenancy Services.